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Freshsales
Company: Freshsales Inc.
Segment: Small Medium Enterprise, Large Enterprise
Product Description:
Freshsales is a user-friendly CRM platform built for growing SMBs seeking to organize their sales pipeline for scalability. Core features automate lead scoring, forecasting, contact management, and email marketing to boost conversions. Robust analytics and insightful reports help sales teams fine-tune strategies for optimal customer lifetime value. With an intuitive interface, integrated phone and email, pipeline management, and lead nurturing features, Freshsales lets ambitious businesses focus on selling smarter for standout success. The affordable, easy-to-use platform empowers teams to build lasting customer relationships.
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Product Details
As a high-growth business, you need a CRM that can organize your sales pipeline to scale while empowering your team to nurture relationships that drive growth. Freshsales is the user-friendly CRM platform built specifically for ambitious small to midsize businesses ready to boost productivity and conversions.
With Freshsales, core sales force automation features like lead scoring, pipeline management, and email marketing keep your team focused on qualified leads to accelerate deals. Robust analytics and insightful custom reports help you fine-tune your sales strategy for improved customer lifetime value. Segment contacts for highly personalized engagement across channels.
Whether you’re a startup seeking VC funding with metrics-driven reporting or a mature company ready for enterprise-grade automation, Freshsales scales with your growth. The intuitive interface encourages user adoption across teams, even remotely. With integrated phone, email, calendar, and an ecosystem of complementary Freshworks products, Freshsales keeps your sales efforts organized.
The affordable, easy-to-use platform combines CRM fundamentals with flexibility to help ambitious businesses nurture leads to loyal customers. Let Freshsales provide sales intelligence to drive standout success.
Features
📈 Sales Pipeline Management
Visualize and manage your sales funnel from lead to close.
📧 Email Marketing
Create, send and track email campaigns to generate and nurture leads.
📆 Calendar Sync
Sync events and meetings from email or external calendars.
🎯 Lead Scoring
Automatically score leads based on engagement and attributes to prioritize follow-ups.
📞 Call Logging
Log calls, record MP3 audio files and associate with contacts.
⚙️ API Integrations
Connect with your most used business apps.
🤝 Deal Tracking
Track deal details, activities, documents and discussions to accelerate deals.
👪 Contact Management
Centralized database for all your contacts and accounts.
📱 Mobile Access
Stay updated from anywhere via iOS or Android apps.
📊 Sales Reporting & Dashboards
In-depth reports and summaries for data-driven decisions.
🚀 Sales Gamification
Leaderboards, goals and badges to motivate your sales team.
💰 Affordable Pricing
Cost-effective packages to fit your budget needs.
Know the
Benefits
- Easy-to-use interface
- Lead management
- Collaboration tools
- Mobile access
- Customization
- Analytics & reporting
- Integrations
- Affordability
- Customer support
- Sales pipeline visibility
- Contact management
- Call logging
- Calendar sync
- Automated workflows
- Scalable and affordable
- Sales productivity features
Pros
🟢 User-Friendly Interface – Freshsales has a simple, intuitive interface allowing users to quickly be productive without a complex learning curve.
🟢 Lead Management – Robust lead management tools help capture, score, nurture and convert leads to accelerate growth.
🟢 Affordable Pricing – Pricing starts at $19 per user/month providing strong value for growing SMBs at an entry-level cost.
🟢 Customizability – Flexible platform allowing customization of sales workflows, fields, layouts along with process automation.
🟢 Mobility – Android and iOS apps keep sales reps connected on the go for maximum productivity.
🟢 Analytics & Reporting – Inbuilt reports and dashboards provide data-driven insights to fine tune strategies.
🟢 Scalability – The platform scales seamlessly from small teams to larger enterprises supporting business growth.
🟢 Integrations – 300+ native integrations with leading apps to connect the sales process.
🟢 Customer Support – Excellent email, phone and chat support provided to users.
🟢 Brand Reputation – Backed by leading SaaS provider Freshworks and used by 150,000+ businesses globally.
Cons
🔴 Limited Functionality for Larger Enterprises – The tool is designed primarily for growing SMBs, so larger enterprises may find some limitations in extremely advanced capabilities.
🔴 Steep Learning Curve for Reports – While the tool itself is easy to use, building complex reports and dashboards can involve a more difficult learning curve.
🔴 No Offline Access – There is no true offline access or sync available, only basic mobile functionality. Can be a drawback for field sales personnel.
🔴 Third-Party Integrations Need Improvement – While native integrations are strong, some users have cited issues with more complex third-party integrations.
🔴 Lack of Fixed-Fee Pricing – Only usage-based pricing offered which provides low flexibility for budgeting. No fixed-license cost option.
🔴 Communication Trails Limitations – Features like chat and communication tracking not as advanced as some competitor products.
🔴 Limitations in Invoice Management Features – Capabilities around proposals, billing and invoicing not as strong as some other market solutions focused solely in that area.
🔴 Steep Price Increases at Higher Tiers – The price-per-user increases substantially at higher capability tiers.
🔴 Support is not 24/7 – Phone and chat support operates 12 hours per day rather than being round-the-clock.
About Company
Freshworks India is the India-based product development center for Freshworks Inc, the fast-growing software as a service (SaaS) provider known for its powerful yet user-friendly customer engagement products. With offices in Chennai and Hyderabad, Freshworks India plays a crucial role in developing the company’s innovative solutions including the popular Freshdesk helpdesk software, Freshservice IT service management, Freshsales CRM, Freshmarketer marketing automation, and more.
The team contributes to UI/UX design, engineering, quality assurance, platform services, and customer support that has helped fuel Freshworks’ rise as one of the leading SaaS brands from India with a global footprint of over 50,000 customers. Freshworks India exemplifies world-class product development out of India.
